![]() ![]() Next, the gaming service will check whether or not the game you selected is eligible for its refund policy. You can do these steps either on Steam's Website or Steam's Mobile app. Players should select "Purchase History" on the screen before clicking on a game in their history. To ask for a refund, click on your name and icon in the upper right corner of the screen and select "Account Details." If the player has hit either of the two milestones, Valve would suggest that you submit a refund request and let the customer support department review your case. Steam does not allow refunds if players have owned the game for more than two weeks or played it for more than 2 hours, according to PC Strike.Īs long as the player has not passed the milestones, the video game streaming service will refund the game in just seven days from the day of the request. The first thing that you need to do is check the playtime and the purchase date of the game. If you've exceeded the timeline and the number of hours required, Valve does not guarantee that they will accept your refund request, according to Business Insider.Īlso Read: Steam Deck Could Play Games from SD Cards Like Old-School Cartridges Steam Request Refund Policy Second, the video game should only be played for less than two hours. This new refund policy seems like a major-and very welcome-step forward.This system allows them to offer refunds as long as the players have not hit two major milestones while playing the game.īefore video game players can request a refund on Steam, there are two things that they should review first.įirst, Steam offers guaranteed refunds on video games that have been purchased in the past 14 days. Previously, Valve had pushed back against laws requiring it to offer refunds in Europe, asking users to waive their rights upon purchase. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price." "If it appears to us that you are abusing refunds, we may stop offering them to you. "Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games," the website states. Valve also offered a disclaimer regarding the use of refunds. Additionally, if you are VAC banned from a game, you'll be ineligible to request a refund on it. Movies can't be refunded, nor can gifts that have been redeemed by the recipient. There are some other restrictions of note. (That means things like level boosters are non-refundable.) Third-party developers will be able to enable refunds if they want to, but whatever they choose, you'll be able to tell what is and isn't refundable before buying it. As long as you haven't "consumed, modified, or transferred" the content, you can request a refund on in-game purchases made in Valve's games within 48 hours of purchase. After its release, the 14 days/two hours rule applies, though it's unclear how Valve will handle cases where you receive bonus content (say, Team Fortress 2 items) for preordering a game. At any point prior to release, you can request a refund. This applies to pre-purchased games as well. If, for whatever reason, there's an issue refunding your original payment method, the money will be added to your Steam Wallet. There's no specific reason you'll need to qualify whether you don't like the game, it goes on sale just after buying it, or it simply doesn't run properly on your computer, you'll be able to get a refund. Refunds, which can be requested through Steam's website, will be issued within one week of approval. You also can't have consumed or transferred the content in question. In the case of DLC, you can't have played the base game for more than two hours since buying the DLC. The key restriction is that you can't have played the game for more than two hours. ![]() In short, you can return most anything within 14 days of purchase for a full refund. The latest Steam client update notes its new integration with Steam refunds and the Steam support site, and a new page devoted to refunds has gone live. With seemingly no fanfare, the new refund policy went into effect today. Valve has introduced a new refund policy for Steam that allows you to return games and DLC within two weeks of purchase, provided you haven't played the content in question for more than two hours. ![]()
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